“I canít understand why people are frightened of new ideas. Iím frightened of the old ones.”

—John Cage


Our Store features many innovation tools.

Our Video Programs teach the proven techniques of intentional innovation.

Our Workshop Trainings help organizations weave innovation into their everyday activities and consistently inspire the best from everyone on their team.

Our Strategy Sessions are immersive, entertaining, no-holds-barred experiences that deliver surprising new solutions.

We Speak at Events conferences, trade shows, and other keynote gatherings.

We’re located in Bend, Oregon’s historic Old Mill District. Contact Info...

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About: “Innovation is a Verb!”

“The Innovation Center® has made it their business to help organizations foster cultures that promote innovation.”
—Manager
Idaho Small Business Development Center, Boise, Idaho



Innovation Center Policies

The Innovation Center website and its contents are © 1990-2018 by the Oregon Innovation Center.

This is the web site of Oregon Innovation Center.

Our postal address is:
P.O. Box 8759
Bend, Oregon 97708

We can be reached via e-mail at info@innovationcenter.org or you can call us at 541-362-1229.

  Privacy Policy   Innovation Center Store Policies

Hours Of Operation

For order status information or other assistance with an order you have already placed with the Innovation Center Store, please contact us online at www.innovationcenter.org/store.php or by phone at 541-362-1229 between the hours of 9 a.m. and 5 p.m. Pacific time Monday through Friday.

U.S. Sales Only

The Innovation Center Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States. You may not export any products purchased at the Innovation Center Store.

Affiliate Sales

Some items at the Innovation Center store are fulfilled by our affiliate partners, such as Amazon.com. Items sold through these affiliate stores are subject to the terms and conditions of the affiliate's store. Please consult the affiliate's website for additional terms and conditions.

Return & Refund Policy

If you are not satisfied with your Innovation Center purchase of a product, please call 541-362-1229 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Personalized or other customized products may not be returned for refund or exchange under any circumstances unless DOA (Deal on Arrival). If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Innovation Center warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using a credit card, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Innovation Center to assess the 10% open box restocking fee.

Please note that Innovation Center does not permit the return of or offer refunds for the following products:

  1. Product that is custom configured to your specifications
  2. Opened software*
  3. Electronic software downloads
  4. Software upgrades

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Note: Innovation Center recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Innovation Center or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Proof Of Purchase

Innovation Center will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

Payment Methods

The Innovation Center Store accepts payment using your Visa, MasterCard, American Express, or Discover card. At the time your order is placed, Innovation Center obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

We are unable to accept credit cards issued by banks outside of the United States. Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.

Credit Card Security Codes

The Innovation Center Store requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

Shipping Options

Innovation Center offers convenient shipping options.

  1. Standard Shipping: This option is available on all orders over $50.00 for no additional charge. Products shipped via standard service are normally delivered within five business days after shipment.

  2. 2-Day Shipping: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.

  3. Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped prior to 5:00 p.m. EST, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

Signature is required for delivery: If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Innovation Center's warehouse. Title and risk of loss to all products will pass to you on delivery.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.

Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and lease orders.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Orders for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.

Business days are Monday through Friday, excluding federal holidays.

Some of our products are shipped from our international locations. Overnight shipping is not available on products shipped from outside the United States. Please review the Product Availability section below for more information regarding order processing and product availability times.

Prices

The Innovation Center Store endeavors to offer you competitive prices on products. Your total order price will include the price of the product (on the day of shipping) plus any applicable shipping charges.  Innovation Center reserves the right to change prices for products displayed at the Innovation Center Store at any time.

Product Availability

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order.  Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

Innovation Center makes every effort to ship your product according to the estimated lead times provided by the Innovation Center Store at checkout.  The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays.  Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. PST.  Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Innovation Center will contact you via email and provide a revised shipping estimate.

Product Warranty

Products are sold "AS IS" by the Innovation Center Store, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Innovation Center as is, where is, and with all faults, and without express or implied warranties from Innovation Center. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

Note: Products are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Please contact the manufacturer directly for technical support and customer service.

Other Terms And Conditions

  • Innovation Center is not responsible for typographical errors.

  • Innovation Center reserves the right to change the terms and conditions of sale at the Innovation Center Store at any time.

  • All sales at the Innovation Center Store are governed by Oregon law, without giving effect to its conflict of law provisions.

  • No Innovation Center employee or agent has the authority to vary any of the Innovation Center Store's policies or the terms and conditions governing any sale.

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